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Does my handrail have a guarantee?

5th February 2025

Making the decision to buy a handrail

We understand that coming to the decision to purchase a handrail isn’t an easy one to make, but you can rest assured that here at The Handrail People, our workmanship is of the highest quality. We’re members of The Guild of Master Craftsmen, which promises exceptional levels of skill and expertise from its members and recognises integrity.

We’re so confident in our work that we believe every handrail, grabrail and balustrade will serve our customers to the highest satisfaction. On the off chance that something does go wrong, we provide a 5-year guarantee with every single order.

We’ve recently upped our guarantee from 3 years to 5 years to give our customers extended peace of mind. We want all our customers to feel that our products are a worthwhile investment and something that will support them for as long as they need. It also means that you can feel protected in your purchase, knowing that if something goes wrong as a result of our workmanship, we’ll fix or replace your product.

What’s included a blue oval sign with white text and starsin the guarantee?

While general wear and tear caused by customers isn’t covered, anything our end is. That means that any damage caused by us will be resolved by us. Some examples include:

  • If we’ve installed your handrail and it comes loose because it hasn’t been fixed into a wall or the ground well enough
  • If your item starts to rust a lot
  • If your item has faulty paintwork
  • General defects

How do I know if it’s general wear and tear or something I can get fixed?

Because we work to exceptional standards, it’s rare we find ourselves going to fix our mistakes, but if we have made one then we will do everything we can to make it right. As a general rule, if it’s a problem caused by our workmanship, then we will 100% sort it out, but if it’s something that is caused by the customer, then that comes under wear and tear.

That could be, someone crashes into your handrail and makes it wobbly, or someone does work around the handrail that dents and damages it. This isn’t to say we won’t come and repair the handrail, it’s just not covered by our guarantee.

Ultimately it is down to our discretion whether it is down to our mistakes or wear and tear but we are very considerate when it comes to our decisions.

We’re happy to say it’s very unlikely that our work will need fixing, we’ve been fabricating and installing handrails since 2003 and our team are some of the best in the business. We put time, care and effort into every handrail, grabrail and balustrade we make so that our customers can rest assured. We hope that having this guarantee gives peace of mind to prospective customers when making the big decision to purchase a handrail.

If you or your loved one are in the middle of making the decision about purchasing a handrail, a member of our friendly team would be happy to talk you through our ordering process or answer any questions.

You can call us on 01903 204867 or email us at info@thehandrailpeople.co.uk

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