stainless steel

Stainless Steel Handrails- Case Study

1st October 2019

We’ve recently added stainless steel handrails to our range of designs and styles, so we’ve put together a case from one of our dear clients. Mr Hughes has kindly allowed us to write a detailed case study on his experience of ordering a stainless steel handrail from The Handrail People. F from the initial contact made to having it installed!

Client: Mr Hughes

Customer Rep: Catherine Andrews about us

The Problem: My Hughes was concerned about safety in his garden, especially his garden steps that had a deeper tread than normal. He wanted something that was hardwearing in all weather conditions and had a polished look. It was also important that us, The Handrail People could carry out the installation.

Mr Hughes phoned our office and had an initial conversation with our rep, Catherine. In this conversation, Mr Hughes explained that he was interested in ordering a stainless steel handrail with us. Catherine then talked Mr Hughes through the process of obtaining a quote, explaining that we would require the individual step measurments, along with a picture of the steps and of the style of balustrade Mr Hughes had in mind.

Mr Hughes then provided these details by email to info@thehandrailpeople.co.uk and subsequently a quote was supplied, along with the lead time involved in fabricating and installing the balustrades.

Mr Hughes accepted our quote by email and an invoice was provided. Mr Hughes paid a 20% deposit and his job was added to our workflow!

The Solution: Catherine suggested a pair of stainless steel balustrades for the 3 steps in Mr Hughes back garden with installation by our team within our 4 week time frame.

Once confirmed the manufacture began and Mr Hughes was contacted by Catherine to let him know that his balustrades would soon be ready to be installed, and together they arranged a suitable day and time.

Our team of installers arrived on the agreed day and carried out installation within 2 – 3hrs, without any issues. After cleaning, polishing the balustrade and tidying away our team asked Mr Hughes to inspect the work they had carried out.

The Result: Another happy customer! Mr Hughes was extremely happy with the results and the professional work and service he received from our team from start to finish.

  stainless steel

“Delivered on time, installed on time, a pleasure to deal with- what’s not to like?” – Mr Hughes

Read more about what our customers have to say about us! Our customers say we are ‘punctual’ ‘easy to work with’ and have a range of ‘quality products!’

Contact us on 01903 204867 or email us at info@thehandrailpeople.co.uk for more information and a friendly service!

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