Commonly asked questions or FAQ’s

Looking for more information or have an unanswered question about our handrails? Take a look through our FAQs to see if we’ve answered it here, if not, please give us a call on 01903 204867.

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We use technologies, such as cookies, to customise content and advertising, to provide social media features and to analyse traffic to the site. We also share information about your use of our site with our trusted social media, advertising and analytics partners.

How do I measure up?

If you’re not sure how to take the required measurements, visit our ‘How it works’ page here. The overall length is enough to be able to provide a quote, however if acceptable we would require further measurements.

How can I leave feedback?

We hope that you will be satisfied with the work we have done. If you would like to leave us some feedback, please contact us on info@thehandrailpeople.co.uk. Or you can leave us a review on google by clicking here and find us on the right hand side.  

Where can I find your privacy policy?

Our full Privacy Policy is HERE, where you will also find our Privacy FAQs.

Can you do a site visit and measure up for me?

If you don’t feel confident that you can measure up and you would like a site visit, please let us know. Our site visits are free of charge with no obligations, we aim to visit you within 1-2 weeks of your enquiry depending on where you live.

What is a product code and where can I find them?

When you browse our product pages, either Balustrades, Handrails or Grab Rails you will find images of all of our designs. Each picture has both a name and a code (#) attached to it, this is a product code.

I don’t know how to choose a handrail, can you help?

Have a look at our ‘How to Choose Your Perfect Handrail’ guide HERE – or call us on 01903 204867 and have a chat with one of our very friendly team, we’re here to help.

Is my handrail guaranteed?

Yes, all of our handrails, grab rails and balustrades are guaranteed for up to 5 years from purchasing.  

Are handrails VAT exempt?

Unfortunately they aren’t, however there are a few exceptions; a new purpose built ramp for the use of a disabled person and for a path that has been widened for a wheelchair user. If you would like to find out more then give us a call on 01903 204867 or read our blog post ‘Funding for home adaptations’.

What height does my handrail have to be?

We set all of our handrails are between 90cm and 1 metre high which is comply with building regulations, however our handrails can be designed to your specific requirements. 

Are your handrails built and installed to regulation standards?

Yes, all of our handrails are designed and installed with building regulations in mind, if you need more advice on regulations and compliance for your home or project then please do get in touch. 

What fixings are best for my handrail/balustrade?

For advice on what fixings are best please ask a member of staff, all fixings can be mixed and matched depending on the safest way to fix your handrail or balustrade. 

Can you send me a product sample?

In most cases we are very happy to send a product sample, call us on 01903 204867 to talk through your requirements. 

What are the fixing methods?

When fixing your handrail we always offer advice on the safest way to fix, this can either be wall-mounted, bolted down or concreted into ground. Your handrail could be fixed using a mix of these different methods. 

I want to attach an image to my quote request, how do I do this?

You can attach an image to our 'Get a quote’ form or you can send us an email with the image attached.

Do you provide drawings?

Yes we provide a CAD drawing for most orders (all handrails over 1.5LM and all supply only orders will receive a drawing) this will require approval from you before it goes into production.

What is the lead time on my order?

For supply only orders, our current lead times are 4-6 weeks upon placing your order. For installation service, our current lead times are 6-10 weeks. Please ask about lead times when placing your order as these do vary depending on job size/location and on how busy we are.

What are the different finishes available?

We suggest zinc priming our wrought iron and tubular handrails/balustrades and pairing with powder-coating which is available in a number of different RAL colours. We would recommend a hot-zinc prime for the more intricate balustrades, this can also be paired with powder-coating. Our stainless steel designs are available in a brushed, satin or mirror finish. If you’d prefer a plain galvanised handrail, this is also available!

Do I have to pay a deposit?

We request a 40% deposit upon placing your order with the remaining balance due on installation or delivery. This deposit covers the costs of materials and fixings to make your order.

I’m not in your installation area, can you recommend someone to install it for me?

We are sorry but we don’t have preferred suppliers outside our service area, however, our handrails are specifically designed to be easy to install. Speak to your local builder or handyman, and if you have any concerns, we will be happy to talk to them.

Where do you deliver?

We offer local and nationwide delivery for our handrails.

Do you offer a supply only service?

Yes, our supply only service is nationwide. Our products are not complicated for your local builder or handyman to install.

Do you offer an install service?

We offer a supply and install service for our entire product range within our service area, this can be found ...

How do I order?

If you’re not sure how to order, follow the steps on our ‘How it works' page.

How can we contact you?

We would love to hear from you. You can contact us in any of the following ways: T: 01903 204867 E: info@thehandrailpeople.co.uk W: www.thehandrailpeople.co.uk Our contact form is here. Or you can write to us at – 119c Tarring Road Worthing West Sussex BN11 4HE.

Grab rails

Visit the shop

Did you know you can buy our ready-made handrails & grab rails from our online shop?

If you're looking for a straightforward, high-quality solution that will enhance your safety and confidence, our ready-made handrails may well be exactly what you’re looking for.

Areas we cover

We're based in West Sussex, but we travel a two hour radius for site visits and installations. The map below shows the areas we cover, if you're unsure please get in contact to ask a member of staff.

Nationwide delivery

If you're not within our installation service area, you can still access our bespoke made solutions through our Supply Only service which can be delivered nationwide.

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