How it works
Our process is very straightforward, if you’re within our installation area which covers West Sussex, East Sussex, Mid Sussex, Hampshire, Surrey, Buckinghamshire, Berkshire, Hertfordshire, London, Kent and Essex (blue on the map) please have a look at the steps below to find out how to get a quote. If you are outside of our installation area or are looking for supply only click here.

One
You find a bespoke solution that suits your needs
Start by choosing the right solution for you, whether it’s for steps, a path or for a balcony you can then filter by material to find your perfect design. Once you’ve found the style you like take note of the design’s name & code as this is what we’ll quote you for.

Two
Measure up
As our handrails are made to measure, we need measurements to be able to provide you with a quote. We ask our customers for the overall length, and the rise and tread measurements of each step, should there be any. Our handy video below gives you a brief guide on how to take these measurements. Should you require any assistance, our helpful staff are on hand, just call 01903 204867 or go to Step 3 to find out how to book a free site-visit with a friendly member of staff.
Three
We help you arrange a free appointment to discuss installation
Provide us with the name and code(#) of your preferred design along with your measurements and a photo of where the handrail is to go – then we can provide you with a quote. Simply send this information to info@thehandrailpeople.co.uk or fill out a Get a Quote form.
Or if you’d prefer a site visit and you’re within our installation area then a member of our friendly team can come out to you to take measurements and talk you through the different options. Get in touch on info@thehandrailpeople.co.uk or fill our our Book a Free Visit form.


Four
We complete the installation
Nothing for you to do here, we’ll carry out the installation and leave your premises exactly how we found it. Clean and tidy!

Did you know you can buy our ready-made grab rails from our online shop?
If you are looking for a quick, straightforward solution that will enhance you or your loved one’s safety and confidence whilst moving around their garden, our ready-made handrails may well be exactly what you’re looking for.
Common Questions
How do I measure up?
If you’re not sure how to take the required measurements, visit our ‘How it works’ page here. The overall length is enough to be able to provide a quote, however if acceptable we would require further measurements.
How can I leave feedback?
We hope that you will be satisfied with the work we have done. If you would like to leave us some feedback, please contact us on info@thehandrailpeople.co.uk. Or you can leave us a review on google by clicking here and find us on the right hand side.
Where can I find your privacy policy?
Our full Privacy Policy is HERE, where you will also find our Privacy FAQs.
Can you do a site visit and measure up for me?
If you don’t feel confident that you can measure up and you would like a site visit, please let us know. Our site visits are free of charge with no obligations, we aim to visit you within 1-2 weeks of your enquiry depending on where you live.
What is a product code and where can I find them?
When you browse our product pages, either Balustrades, Handrails or Grab Rails you will find images of all of our designs. Each picture has both a name and a code (#) attached to it, this is a product code.
I don’t know how to choose a handrail, can you help?
Have a look at our ‘How to Choose Your Perfect Handrail’ guide HERE – or call us on 01903 204867 and have a chat with one of our very friendly team, we’re here to help.
Is my handrail guaranteed?
Yes, all of our handrails, grab rails and balustrades are guaranteed for up to 5 years from purchasing.
Are handrails VAT exempt?
Unfortunately they aren’t, however there are a few exceptions; a new purpose built ramp for the use of a disabled person and for a path that has been widened for a wheelchair user. If you would like to find out more then give us a call on 01903 204867 or read our blog post ‘Funding for home adaptations’.
Areas we cover
We're based in West Sussex, but we travel a two hour radius for site visits and installations. The map below shows the areas we cover, if you're unsure please get in contact to ask a member of staff.
Nationwide delivery
If you're not within our installation service area, you can still access our bespoke made solutions through our Supply Only service which can be delivered nationwide.
Support solutions for...
Stairs & Steps
Balconies & Gates
Paths & Ramps