Returns Policy
The Handrail People Ltd Returns Policy
Thank you for your purchase, we hope you are happy with your item(s) however if you’re not completely satisfied with your order for any reason, you may return it to us for a full refund or exchange. Please see below for more information on our returns policy.
RETURNS
All returns must be made within 14 days of purchase, all returned items must be unused and in the same condition you received them in.
We will accept refunds for the following reasons:
– Faulty items
– Damaged items (not including general wear and tear)
– Not as expected, i.e Too big, too small, wrong colour, wrong fixing option
RETURN PROCESS
To request a return on your item(s) please email info@thehandrailpeople.co.uk we’ll be happy to assist you with your return. You’ll need to send your item(s) back in the original packaging with your consignment note.
Please send to:
The Handrail People Ltd
119c Tarring Road
Worthing
West Sussex
BN11 4HE
Please note you will be responsible for return postal charges and we strongly recommend you choose a trackable postage class.
REFUNDS
After receiving your return and inspecting the condition, we will process your refund or exchange. Please allow up to 5 days of receipt of your item for processing your refund or exchange. We will notify you by email when your refund has been processed.
EXCEPTIONS
Sale and discounted items are final sale and cannot be returned.
DISCLAIMER
The Handrail People shall not accept responsibility where the product fails to be secured in a proper manner and without the proper means or fixation. If in doubt consult a professional.
If you have any questions or queries concerning our returns policy please contact us at:
- info@thehandrailpeople.co.uk
- 01903 204867