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FAQ’s – Your questions answered

6th February 2019

HOW CAN I CONTACT YOU? WHERE DO YOU DELIVER? ARE HANDRAILS VAT EXEMPT? THESE ARE JUST SOME OF THE FREQUENTLY ASKED QUESTIONS WE GET FROM YOU EVERYDAY, SO WE’VE DECIDED TO PICK THE MOST POPULAR AND ANSWER THEM IN THIS BLOG POST!

DO YOU OFFER A SUPPLY ONLY SERVICE?

Long answer short; yes! We supply handrails nationwide, so wherever you are in the country our handrails are available to you. Our supply only service has a lead time of 2-4 weeks- an advantage over our installation service which could take a few weeks longer. Our products are not complicated and easy to install for your local handyman or builder. For more information on our supply only service, read our blog post Supplying The Nation- The Pros of Supply Only Handrails.

HOW DO I MEASURE UP?

Measuring up for your handrail is an easy process once you know what measurements you’re taking, whether you would like a handrail for a front doorstep, or a fancy balustrade. We’ve put together an easy to follow Measurement Guide for you, or someone you know, to measure up once you have decided where you would like your handrail. 

If you would like a bespoke handrail for a front doorstep, and you have a suitable wall next to the door frame for mounting the top bracket on, then this is the best place to fix it. We call this wall-mounted – see the blue handrail in the diagram below.

Next you will need to measure your steps; simply measure the rise and tread of each step (not including overhang). All we need to make your handrail or balustrade are those measurements, the fixing types and your choice of style/design

ordering measuring guide mm

HOW DO I ORDER?

This is one of our most frequently asked questions! We’ve made our ordering process as simple as we can, from the initial order placement down to the installation! Our friendly, efficient team make it as smooth as possible. If you would like to place an order the first thing we ask of you is to browse our Product Pages to decide which style/design of our handrails you like. All of our products are labelled with a # code which we ask you to provide when you’re ready to order. Once you’ve decided on a style you can either fill out our Contact Form that we will respond to within 1-2 days or alternatively you can call us on 01903 204867 to speak to a member of the team directly.

Once we’ve been in contact with you, the final step is for you to provide us with your measurements. If you’re unable to do this we provide a FREE site visit service. This entails our Site Visit team arranging a convenient day with you to come and take the measurements. If you’re still unsure on a design at this point, you can discuss your ideas and requirements with them.

Something to consider if you require a site visit is lead time. We are currently working on a 1-2 weeks lead time. Once your order has been placed, and your 20% deposit has been paid, our lead time for installation is between 8-10 weeks.

If this hasn’t answered one of your questions then head over to our FAQ page to see if it’s been answered there, or please don’t hesitate to contact us. We look forward to hearing from you!

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